What is the best predictive dialer? The Best Predictive Dialer Software to Consider:
PhoneBurner – Best for global remote teamwork. Five9 – Best for outbound sales. ChaseData – Best for handling heavy call volume. Genesys Cloud – Best for communication across various channels.
How much is a predictive dialer? A standalone predictive dialer could set you back around $5,000 for a system that can only accommodate a small number of agents. A large call center can make that shoot up a few hundred more dollars.
Are predictive dialers legal? Yes, as of April 1st 2021, businesses are permitted to contact consumers on their cell phones via call or text, without consent under federal law and the new TCPA ruling. This can be done as long as they are certain that their auto dialing system lacks the capacity to store or generate sequential phone numbers.
What does a predictive dialer do? The predictive dialer uses algorithms and mathematical formulas to predict how long it takes an agent to answer a call and their availability. The system then modifies the dialing rate. This allows agents to spend more time speaking with customers, addressing their needs and closing sales.